GDPR · Article 17 — Exercise your right to erasure provided for by the General Data Protection Regulation.

1. Your rights over your personal data

In accordance with Regulation (EU) 2016/679 (GDPR) and the Data Protection Act, you have the following rights over your personal data collected by Transfer Disneyland Paris:

🗑️ Right to erasure: Request the complete deletion of your personal data (Art. 17 GDPR)
📋 Right of access: Obtain a copy of all the data we hold about you (Art. 15)
✏️ Right of rectification: Correct your inaccurate or incomplete data (Art. 16)
🚫 Right to object: Oppose the processing of your data for canvassing or profiling (Art. 21)
⏸️ Right to limitation: Request temporary suspension of treatment (Art. 18)
📦 Right to portability: Recover your data in a structured and readable format (Art. 20)

2. Data we collect

We only collect the data strictly necessary for the execution of the race and for communication with you. No data is sold to third parties.

Contact details — name, first name, telephone number, email address (if provided)
Race data — pick-up address, destination, date and time of booking
Payment data — only race receipts (no bank cards stored)
Communications — exchanges by telephone, SMS, WhatsApp or e-mail linked to your reservation
Technical data — IP address, pages consulted via analytical cookies

3. How to exercise your right to erasure

To process your request, we will need to verify your identity to prevent fraudulent deletion. Please mention the information allowing you to be identified (telephone or e-mail used when booking).

Send your request by email:

📧 Email: contact@transferdisneylandparis.com
Subject: GDPR data deletion request
Answer: within 30 days maximum

Indicate in your email:

Your full name
The phone used when booking
Your email address
The type of request (deletion, access, rectification, etc.)
Optional details (e.g. races in March 2025, etc.)

4. Processing time

In accordance with Art. 12 of the GDPR, we acknowledge receipt of your request as soon as possible and respond to it within a period of 30 days from receipt. This period may be extended by an additional 2 months in the event of complex requests, you will be informed.

An acknowledgment of receipt will be sent to you by e-mail to the address indicated in your request.

5. Exceptions to the right to erasure

In accordance with Art. 17§3 of the GDPR, certain data cannot be deleted when necessary:

To exercise the right to freedom of expression and information
To comply with a legal obligation (e.g.: invoices kept for 10 years according to the Commercial Code)
To establish, exercise or defend legal rights
For archiving purposes in the public interest or for research purposes

In these cases, we will explicitly inform you by e-mail giving reasons for the partial or total refusal.

6. Complaint to the CNIL

If you consider that the processing of your personal data does not comply with applicable regulations, you have the right to lodge a complaint with the CNIL (National Commission for Information Technology and Liberties):

Website: www.cnil.fr
Mail: CNIL, 3 Place de Fontenoy — TSA 80715 — 75334 Paris Cedex 07
Telephone: 01 53 73 22 22

We encourage you to contact us directly first in order to resolve your request amicably before resorting to the CNIL.

Deletion of your personal data